Laboratório vivo para o fortalecimento do ecossistema de inovação e criatividade da cidade
Living lab for strengthening the city’s innovation and creativity ecosystem
Open session / Service Design for Better Public Services
16 February 2017
Open session / Service Design for Better Public Services

Photography: Pedro Figueiredo

The services provided by the public sector assure the normal functioning of society. Their impact in the commun well-being can be tremendous.

It is crucial that those services respond to real needs and are provided in a reliable way, which isn’t possible unless they are consciously designed in a structured way from the start.
Service design applies the methods and techniques of design thinking to the development of citizen-centred services, providing a framework for implementing innovative approaches and new forms of serving citizens even better.
In this session service designers from various locations in Europe will debate, with Filipe Araújo, on new ways to develop even more efficient, inclusive and excellent public services.


Organisation: Porto Design Factory

Partner: Global Service Jam, We Question Our Project and Câmara Municipal do Porto - Pelouro da Inovação e Ambiente

Guests: Adam Lawrence, Itziar Pobes, Marc Garcia and Filipe Araújo

Moderator: Rui Coutinho

Date: 16 February 2017

Time: from 3:30 p.m. to 5:00 p.m.

Location: Porto Innovation Hub, auditorium

Format: open talk

Target audience: general

Language: English

Entry: free (limited to the area capacity, 50 people)


| Remember the event here |


Filtro Aplicado:



Câmara Municipal do Porto
Praça General Humberto Delgado, 4º piso
4049-001 Porto


+351 222 097 161



Porto Innovation Hub

Rua Dr. António Luís Gomes s/n
4049-001 Porto


Tuesday - Saturday
10:00 a.m. - 6:00 p.m.

Tuesdays + Wednesdays + Thursdays
6:00 p.m.



Follow our events:




An initiative